Below you will find our most recent case studies of organizations we have helped.
Customised Assessments purpose is to provide businesses and Government agencies with online custom designed competency measurement tools that capture the relevant data needed for decisions on selection, development and career progression of their employees.
Case Study 1
Overcoming a complex design specification delivers a competency measurement tool that adds significant value to leadership development.
A leading transportation company covering more than 20 states of the United States of America, with a strong culture of all employees working together as part of the same team to reach common goals, had established a leadership competency model including behavioural indicators for each competency.
A development workshop was being designed by the company to assist leaders at all levels to further strengthen their leadership skills.
However the design team realised, that prior to participating in the workshop, each participant would benefit from a clear understanding of personal level of understanding of the competencies and supporting sub competencies. In addition this information would be invaluable for the workshop facilitators and enhance the success of the project.
We received a request to provide acustom designed, online competency assessment, suitable for a company wide audience that could be administrated by the companies HR personnel.
Because the company required assessment of not only core competencies, but also the sub competencies that supported each core competency, the design was extremely complex.
Within three weeks Customised Assessment team created, tested and commissioned a custom designed online competency assessment to the client that completely met their specifications.
“Your commitment to meeting our design specifications and turnaround time of the project has been exemplary. Thank you!”Manager DevelopmentCase Study
“Setting up and monitoring participants is so easy and your prompt response to my questions is a customer focus benchmark some of our other suppliers could take note of! You guys are amazing!”Manager Talent DevelopmentCase Study
“Because I am driven by metrics, the information in my report provided a more objective indicator, as well as a benchmark.”Class AttendeeCase Study
“I like the assessment reports because the results can be used as a springboard to how well participants are doing relative to their level within the company’s hierarchy.”Class FacilitatorCase Study
Case Study 2
Helping long-term unemployed get back into the workforce resulting in a significant reduction of government agency budget expenditure for support payments.
A large government agency providing welfare services to more than 1 million citizens each year. A significant amount of its budget was being spent on support payments to the long-term unemployed. The agency became aware of a short fall, in both government agencies and the private sector, for quality customer service personnel. The agency saw an opportunity to reduce long-term unemployment benefit dependency by providing candidates for customer service positions. The agency worked with an external consultant to identify the competencies required to be effective in a customer service role. In addition a post assessment development workshop was created.
Customised Assessment was approached to custom design a competency assessment using the customer service competencies the agency had established. The data from each participants’ assessment enabled the agency team to choose the people who had the best chance of success to take part in the post assessment workshop.
Prior to attending the workshop each persons’ assessment data was reviewed by the workshop facilitator and a personalized development strategy was established. A study of the success of the assessment/development strategy revealed it had worked well. These people established themselves back into the workforce and the agency significantly reduced their unemployment support payments.
“We didn’t want to set people up to fail. Therefore we needed a fair process that enabled us to choose those people who were the best suited for the customer service work available. The competency assessment designed by Customised Assessments was very effective in highlighting people predisposed to customer service.”ClientCase Study
“The competency assessment data allowed me to individualize the training.”ClientCase Study
“The assessment results have boosted my self-esteem. They show that although I know I have some weaknesses, I’m not hopeless! The assessment confirmed that I have lots of strengths I can use. Note: This person went on to secure a permanent job and has recently been promoted to supervisor.”ClientCase Study
Case Study 3
Significant Reduction of Selection Costs and Improved Objectivity.
An industry leading organisation annually recruits quality graduates into its Graduate Program from reputable universities.
In addition to the attainment of solid academic results the organisation also seeks individuals whose strengths align with the organisations core values.
We developed an online competency assessment that focused on competency testing each candidate’s level of awareness of the actions required to deliver on the core values critical for the successful completion of the Graduate Program.
“Prior to the implementation of the competency assessment, the screening method for creating a short list was a 10 –15 minute telephone conversation with each candidate.”Client ConsultantCase Study
“Because there are approximately 200 applicants and a very short amount of time to identify candidates, this screening method used a significant amount of resources.”Client ConsultantCase Study
“Immediately the online competency assessment was commissioned it freed up resources, reduced costs and turn around time plus improved objectivity and efficiency.”Client ConsultantCase Study
“Candidates tell us that because of the real world mini case studies presented throughout the assessment they gain valuable insight into what they will be confronted with on any day as a participant in the organisations Graduate Program.”Client ConsultantCase Study
Case Study 4
Improving Consistency and Objectivity to Awards Judging.
The Pharmaceutical industry wanted to enhance their method of selecting winners of their prestigious annual excellence awards for Best Sales Representative, Best Sales Manager and Best Sales Team. We were chosen to develop an online customised assessment that measured the performance competencies the researchers within the industry had identified as critical for success in the respective roles.
Our first step in developing the customised assessment was to create numerous real world mini case studies and multiple choice responses for each of the core performance competencies. These were then verified by the pharmaceutical industry subject matter experts for their validity and entered onto our web based assessment architecture.
Each contestant was sent a discrete Identification number and password that enabled him or her to access their personal competency assessment online. The resulting data from each competency assessment was incorporated into the judging forming part of the scoring of and ultimately the selection of the individual category winners.
“The online competency assessment added significant value to our judging process”Awards JudgeCase Study
“The data that flowed from each contestant’s responses enabled the judging panel to delve in more depth into the respective individuals delivery of the industries core performance competencies.”Awards JudgeCase Study
“The content of the assessment was extremely relevant to the criteria and ensured consistency of judging across all candidates.”Awards JudgeCase Study
“In addition the assessment improved objectivity and greatly helped in creating a shortlist that ultimately led to the identification of the winners of each category.”Awards JudgeCase Study